How to order? You choose the letters you're interested in.
Before adding a letter to your cart, select:
- Letter language - English or Russian
Then add the selected letters to your cart and fill in all the required delivery details.
The price of the letter already includes delivery - there's nothing extra to pay. The price you see on the website is the final amount for a letter delivered to your mailbox.
Important: with international delivery, the customs of the recipient country may charge additional fees. This is beyond our control and is paid by the recipient.Payment methodsWe currently accept payment through two payment systems:
- Prodamus - Visa, MasterCard, SBP, SberPay, T-Pay, MIR
- Robokassa - Visa, MasterCard SBP, MIR
All prices are listed in Russian rubles - ₽. At checkout, your bank will automatically convert the amount into your card's currency at the current exchange rate on the day of payment.
Please note: payments are accepted from Visa, Maestro, and MasterCard cards with 3DS authentication enabled (a one-time code sent to the payer's phone during online payment).
If your payment doesn't go through with one payment system, try the other one. Banks don't always let payments through - sometimes it's simply a restriction on your bank's side, not an issue with your order.
⚠️ Important: Please check that the e-mail address you provide is correct - this is where your electronic receipt and tracking number will be sent after payment.
DeliveryOrders are accepted until the 30th (31st) and the 15th of the current month. Letters are dispatched on the 1st-3rd and 16th-18th. For example: orders are accepted until August 31st, letters will be dispatched on September 1st-3rd; then orders are accepted until September 15th, and the next dispatch will be on September 16th-18th. Orders received after these dates will be included in the next dispatch.
The letter is sent to the address you provided when ordering. If the address changes before dispatch, write to
zakaz@theimpossiblepost.ru and we'll correct it.
Delivery trackingAll letters are sent with a tracking number. Right after dispatch, we'll send you the tracking number to the same e-mail address so you can track your letter's journey to your mailbox.
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Please make sure your country is on the delivery list before placing an international order!